How it works
1. BROWSE OUR SITE
2. Questions? Live Chat
Do I need to Have all My Details & Photos Before I Purchase?
No, you do not! We suggest purchasing ASAP to secure your spot, as spaces and availability are limited and go quickly. You don't need to have all of your details ready when you purchase, you will be able to fill out the customization form when you are ready to do so. We are happy to extend this temporary design hold as a courtesy to our clients who purchase early.
5. Chat (if you want)
6. First Proof
How do you know what we will look like on our wedding day?
Magic. Kidding! (Kind of.) We base our custom illustrations on photos you provide us—this can include people, pets, places, outfits...you name it. As soon as you place your order, we will send you an online request form where you can provide us all the photos we need for your design. Photos should be clear and high-resolution - check out our Photo Guide for helpful tips on what types of photos to send! You can send us multiple photos and we will put it all together into one illustration. For example, send us a picture of you and your partner wearing everyday clothes, and another picture of your wedding outfit and we’ll combine them beautifully.
What is the Turnaround Time for a Print?
Our current standard timing is 4 weeks from the date of purchase to when you can expect your piece to arrive in the mail (unless revision rounds take longer than expected). We also offer several rush options as well, which allow for printed pieces to arrive in as soon as 1 week, and digital files to arrive in as soon as 1 day. Start a live chat with one of our consultants to ask about your wedding date and to see if you would need a rush.
DID YOU KNOW…
Every single piece we design comes with the digital file for you to keep forever. So, if you ever want to print additional copies of it, you will be able to!