Frequently Asked Questions

Learn EXACTLY how our process works and how we create your custom art! 

We love to hear from you! For the quickest response, click on the live chat box to get answers immediately! You can also use this form or send an email to hello@missdesignberry.com. 

To make sure guests’ loving messages last and last, you’ll definitely want to use archival quality gel pens. Shop our archival gel pens here!

Yes, we can! You can checkout more info about those printing options here.

Standard turnaround is 5-6 weeks from date of purchase to when you receive your final piece in hand. For digital files it is 3 weeks with standard turnaround. We offer rush options at checkout for printed pieces to arrive within 1-2 weeks and digital files as soon as next day.

Yes! You can choose to add on a rush at checkout. We offer rush options at checkout for printed pieces to arrive within 2 weeks and digital files as soon as next day. If you need your printed piece faster than 2 weeks, please click on the live chat box to discuss with one of our team members!

As soon as you can! We reward the early planners with discounts of 10-15% off when you purchase 6+ months ahead of your wedding. Pop into live chat to get more info!

A proof is a preview of what your design will look like! We send proofs via email for every custom order so there are no surprises when you get your final product. Proofs are sent from Hello@MissDesignBerry.com, so be sure to keep an eye out!

Absolutely. You will be able to send us comments or requests for changes once you receive your proof. We then send it back to you, with changes, for approval. Three rounds of proofing are included, and additional rounds can be purchased. We only send your piece to print after you’ve approved your proof—this means you get the final say!

No, our company policy requires payment in full before any custom work can begin.

As soon as you place your order, we will send you an online form to fill out. This is where you provide us with all the fun details, like colors, fonts, and preferences for your design! Please be sure to fill this out very carefully and double check that all your details are correct — our designers will use the information, like names, dates, and addresses, exactly as you enter it on this form. Time to dot every I and cross every T!

Magic. Kidding! (Kind of.) We base our custom illustrations on photos you provide us—this can include people, pets, places, outfits...you name it. As soon as you place your order, we will send you an online request form where you can provide us all the photos we need for your design. Photos should be clear and high-resolution - check out our Photo Guide for helpful tips on what types of photos to send!

Yes! You can send us multiple photos and we will put it all together into one illustration. For example, send us a picture of you and your partner wearing everyday clothes, and another picture of your attire, and we’ll combine them beautifully.

No worries - we have an option for that here: https://missdesignberry.com/collections/upgrades-add-ons/products/hidden-dress-proofs

Yes, of course! https://missdesignberry.com/collections/upgrades-add-ons/products/add-a-person-or-pet

All of our printing types currently offered (Matte Paper, Canvas, Framed Canvas and Hanging Canvas) are excellent for signatures. We use a premium coated canvas that is smooth to write on, and signatures will not bleed.

Digital files are a great option for last-minute orders, international orders, or if you wish to use your own print vendor. If you’d like to print your files at a local shop, we suggest contacting FedEx, Office Max, Costco, Walmart, or CVS. Call ahead to make sure they offer the printing options you are interested in. If you choose to do your printing online, you can use sites such as Zazzle, Short Run Prints, or Vistaprint.

While we don't physically ship internatinally, all of our designs can be sent as files that you can print locally. Shop digital designs

Due to the custom nature of our projects, we are unable to accept returns and exchanges. However, we offer proofs so that you can preview and approve every aspect of your project before it’s finalized. We will always work with you to make sure that you are happy with your purchase, and in some cases, partial shop credit may be offered when no work has been started yet.

Our process has been tried and tested for customer satisfaction! Here’s what you can expect after you place an order:

1. You will instantly receive a form via email that allows you to provide us with all of the information and/or photos we need. Please make sure every detail—such as names, dates, and addresses—is correct. Our designers will use this info exactly as it appears on this form.

2. A digital proof will be emailed to you within the proof processing time you selected at checkout.

3. You send back edits, we send you updated proofs! Three rounds of proofing are included, and additional rounds can be purchased. Each round usually takes about 1 to 2 days.

4. Once proofs are approved, we will send your order to print. Printing and shipping on most items takes 8 business days. If you purchased a digital design, you’ll receive final files via email.