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Frequently Asked Questions

General

What is the best way to contact you with questions?

Do you offer full wedding packages?

Fun Stuff & Misc.

Do you ever offer discounts or have sales?

What types of pens do you suggest for your guest books?

Timelines & Rush Options

What is your turnaround time for my order?

Do you offer rush options?

Process

A proof? What is that?

Can I make changes once I get the proof?

Can I see a proof before I purchase?

Customization

How do I customize my purchase?

How do you make the portraits look like us?

We want a wedding portrait, but don’t yet have a photo of us in our wedding attire. Is that okay?

Printing & Shipping

What print type is the best for guests to write on?

How do digital print options work?

Do you ship internationally?

Returns & Exchanges

Do you offer returns or exchanges?

FYI - After You Order

What happens after I place an order?