Frequently Asked Questions
How Does the Process Work?
Learn EXACTLY how our process works and how we create your custom art!
Fun Stuff & Misc.
What types of pens do you suggest for your guest books?
To make sure guests’ loving messages last and last, you’ll definitely want to use archival quality gel pens. Shop our archival gel pens here!
Can you give me more info for choosing a guest book alternative print size and material?
Timelines & Rush Options
What is your turnaround time for my order?
Standard turnaround is 4 weeks from date of purchase to when you receive your final piece in hand. For digital files it is 2 weeks with standard turnaround. We offer rush options at checkout for printed pieces to arrive within 1 week and digital files as soon as next day.
Do you offer rush options?
Yes! You can choose to add on a rush at checkout. We offer rush options at checkout for printed pieces to arrive within 1 week and digital files as soon as next day. If you need your printed piece faster than 2 weeks, please click on the live chat box to discuss with one of our team members!
How far in advance should I order?
As soon as you can! We reward the early planners with discounts of 10-15% off when you purchase 6+ months ahead of your wedding. Pop into live chat to get more info!
A proof? What is that?
A proof is a preview of what your design will look like! We send proofs via email for every custom order so there are no surprises when you get your final product. Proofs are sent from Hello@MissDesignBerry.com, so be sure to keep an eye out!
Can I make changes once I get the proof?
Absolutely. You will be able to send us comments or requests for changes once you receive your proof. We then send it back to you, with changes, for approval. Three rounds of proofing are included, and additional rounds can be purchased. We only send your piece to print after you’ve approved your proof—this means you get the final say!
Can I see a proof before I purchase?
No, our company policy requires payment in full before any custom work can begin.
How do I customize my purchase?
As soon as you place your order, we will send you an online form to fill out. This is where you provide us with all the fun details, like colors, fonts, and preferences for your design! Please be sure to fill this out very carefully and double check that all your details are correct — our designers will use the information, like names, dates, and addresses, exactly as you enter it on this form. Time to dot every I and cross every T!
How do you make the portraits look like us?
Magic. Kidding! (Kind of.) We base our custom illustrations on photos you provide us—this can include people, pets, places, outfits...you name it. As soon as you place your order, we will send you an online request form where you can provide us all the photos we need for your design. You do not need to have photos in your wedding day outfits! Photos should be clear and high-resolution - check out our Photo Guide for helpful tips on what types of photos to send!
We want a wedding portrait, but don’t yet have a photo of us in our wedding attire. Is that okay?
Yes! You can send us multiple photos and we will put it all together into one illustration. For example, send us a picture of you and your partner wearing everyday clothes, and another picture of your attire, and we’ll combine them beautifully.
What if I want to keep my dress hidden from my fiance?
No worries - we have an option for that here
Can we add our child(ren) into a portrait?
Yes, of course, you can do that here.
Printing & Shipping
What print type is the best for guests to write on?
All of our printing types currently offered (Matte Paper, Canvas, Framed Canvas, Acrylic and Wood) are excellent for signatures. We use a premium coated canvas that is smooth to write on, and signatures will not bleed.
How do digital print options work?
Digital files are a great option for last-minute orders, international orders, or if you wish to use your own print vendor. If you’d like to print your files at a local shop, we suggest contacting FedEx, Office Max, Costco, Walmart, or CVS. Call ahead to make sure they offer the printing options you are interested in. If you choose to do your printing online, you can use sites such as Zazzle, Short Run Prints, or Vistaprint.
Do you ship internationally?
While we don't physically ship internatinally, all of our designs can be sent as files that you can print locally. Shop digital designs
Returns & Exchanges
Do you offer returns or exchanges?
Due to the custom nature of our projects, we are unable to accept returns and exchanges. However, we offer proofs so that you can preview and approve every aspect of your project before it’s finalized. We will always work with you to make sure that you are happy with your purchase, and in some cases, partial shop credit may be offered when no work has been started yet.
FYI - After You Order
What happens after I place an order?
Our process has been tried and tested for customer satisfaction! Here’s what you can expect after you place an order:
1. You will instantly receive a form via email that allows you to provide us with all of the information and/or photos we need. Please make sure every detail—such as names, dates, and addresses—is correct. Our designers will use this info exactly as it appears on this form.
2. A digital proof will be emailed to you within the proof processing time you selected at checkout.
3. You send back edits, we send you updated proofs! Three rounds of proofing are included, and additional rounds can be purchased. Each round usually takes about 1 to 2 days.
4. Once proofs are approved, we will send your order to print. Printing and shipping on most items takes 8 business days. If you purchased a digital design, you’ll receive final files via email.