How It Works
1. Browse our site
Shop around and find what pieces you are interested in. Don't see what you are looking for? Move to Step 2!
2. Questions? Live Chat
Chat with a consultant with any questions (like rush options and custom requests), or if you would like us to set up a custom invoice for you.
Either purchase listings directly from our website, or complete the invoice that was emailed to you.
FAQ: How do you know what we will look like on our wedding day?
Magic. Kidding! (Kind of.) We base our custom illustrations on photos you provide us—this can include people, pets, places, outfits...you name it. As soon as you place your order, we will send you an online request form where you can provide us all the photos we need for your design. Photos should be clear and high-resolution - check out our Photo Guide for helpful tips on what types of photos to send! You can send us multiple photos and we will put it all together into one illustration. For example, send us a picture of you and your partner wearing everyday clothes, and another picture of your wedding outfit and we’ll combine them beautifully.
As soon as you purchase you will receive a
customization form via email. Ordering ahead? You do not have to fill this form out until you have all your details finalized.
5. Chat (if you want)
After you send in your customization form, you will have the option to schedule a phone call with one of our consultants, if you want!
6. First Proof
After you send in your form and have your call, you will receive your first proof via email. You will get 3 rounds of revisions to make edits.
FAQ: Do I need to Have all My Details & Photos Before I Purchase?
No, you do not! We suggest purchasing ASAP to secure your spot, as spaces and availability are limited and go quickly. You don't need to have all of your details ready when you purchase, you will be able to fill out the customization form when you are ready to do so. We are happy to extend this temporary design hold as a courtesy to our clients who purchase early.
After any edits you need on your proof, you will approve it. If you purchased a printed piece, it will be sent to print and ship.
If you purchased a printed item, you can expect them to arrive 6-8 business days after approval, and faster if you purchased a rush option.
We know you are going to love your items so much that you will want more! That's why we offer 5% off any future purchases for our lovely repeat customers.
FAQ: What is the Turnaround Time for a Print?
Our current standard timing is 5-6 weeks from the date of purchase to when you can expect your piece to arrive in the mail. We also offer several rush options as well, which allow for printed pieces to arrive in as soon as 1 week, and digital files to arrive in as soon as 1 day. Start a live chat with one of our consultants to ask about your wedding date and to see if you would need a rush.
Did you know...
Every single piece we design comes with the digital file for you to keep forever. So, if you ever want to print additional copies of it, you will be able to!